FAQ | Explore Oeno

Frequently Asked Questions

Find answers to frequently asked questions for trips offered through Explore Oeno

General FAQ

What is included in the booking price?

The price includes all hotels, group transportation, some meals, tasting fees, and other fees associated with planned group activities, from the itinerary start date to the itinerary end date.

What is not included in the tour price?

Airfare is not included in the trip cost.

Transportation to and from the airport is not included in the trip cost.

Costs associated with independent meals or activities are not included.

Taxes are not included in the price and will be calculated and added at checkout.

Is airfare included in my booking?

No, airfare is not included in your booking.

Do I need a passport?

Yes. Each guest attending is required to have a passport valid for at least 6 months beyond your return date for travel outside of the U.S.

How much luggage can I bring?

Each guest is permitted 1 bag and one personal item. Guests will need to independently transport their luggage between the train or bus to their hotel room. Please ensure that your luggage is manageable in weight and quantity.

What hotels will we be staying in?

Hotels are clean and comfortable and are 3-star boutique, 4-star, or 5-star.

What kind of transportation is provided?

The primary mode of transportation will be by private coach bus. Occasionally, we will travel by train.

How much walking will we be doing? What kind of terrain will we cover?

Trips involve a moderate amount of walking. We recommend that guests are prepared for daily light physical activity. In the Cinque Terre and throughout Tuscany, it is common to have elevation changes and varying types of terrain, especially in vineyards.

What is the typical group size?

Groups will be anywhere from 10-20 guests. Trips booked that result in less than 10 participants will be refunded in full.

How much free time will I have on the trip?

Free time varies by day, however guests can expect to have an independent lunch or dinner each day. Any time not blocked off for planned activities is yours to fill as you wish.

Is there any chance that plans could change between the time of booking and the start of the trip?

Yes, there is a chance that plans could change from the time of booking to the start of the trip, however, it is unlikely. Any changes made to the itinerary will be of equal or greater value and will be promptly communicated to guests.

Booking and Payment

I'm ready to book! What is your booking policy?

Guests can secure a booking via a $500 non-refundable deposit. Guests are encouraged to book as soon as possible due to limited availability.

Will I get my deposit back if I cancel my booking?

Deposits are non-refundable.

What is your policy for solo travelers?

Guests who book a single occupancy room will incur an additional cost. This covers the cost of single occupancy arrangements at all hotels during the trip.

When are payments due?

After securing your booking with a $500 deposit, half of the remaining balance is due 6 months prior to the tour start date. The final balance is due 3 months prior to the tour start date.

What are acceptable forms of payment?

Credit card, bank transfer, Zelle, or personal check.

Will I be charged a fee for checking out with a credit card?

Yes, our booking platform WeTravel passes on credit card fees and a booking fee to the customer.

Visa and Mastercard users will incur a 2.9% credit card fee per transaction. American Express users will incur a 3.9% credit card fee per transaction.

WeTravel also accepts bank transfer payments, free of charge. Other payment options include Zelle or personal check. Please contact claire@exploreoeno.com for Zelle and personal check payment options.

Are taxes included in the trip price?

No, taxes are calculated and added to the total at checkout via WeTravel. Payments made outside of WeTravel will have taxes calculated and added to the total.

Penalties for damages

Any incidental costs or damages incurred by a guest during the trip will be charged to the guest. Payment for these expenses will be automatically charged to your credit card on file.

Cancellations and Refunds

What is your cancellation and refund policy?

Cancellations are allowed; however, the initial $500 deposit is non-refundable. To remain committed to offering a superior customer experience, all other payments will be refunded in full, minus any non-recoverable costs for hotel or activity cancellations.

In the event of a cancellation due to personal circumstances, we ask for the following communication so that we can best assist you.

Notification: Please inform us as soon as possible in the event of a personal emergency or tragedy.
Documentation: In some cases, we may request documentation to verify the emergency (e.g., medical note, proof of circumstances) to process any refunds or credits.

We are committed to assisting you during difficult times and will handle your situation with sensitivity and understanding.

What is your cancellation and refund policy in the case of a global event?(Pandemic, war, or natural disaster)

In the event of a global crisis such as a pandemic, war, or natural disaster, guests will receive a full refund, minus any non-recoverable costs due to cancellation. As always, we will do our best to accommodate our guests’ needs to ensure the best possible customer experience.

Travel Insurance

Is travel insurance required?
Travel insurance is not required, however, it is encouraged that you purchase a policy to protect yourself and your travel plans.

Accomodations

For inquiries related to accommodations for dietary restrictions, disabilities, or other, please reach out to Claire.

We look forward to hosting you!